Frequently Asked Questions 

  1. What does Internet History Eraser exactly do ?
  2. What operating system and browsers does Internet History Eraser  support?
  3. What does Internet History Eraser do when I click Test Now ?
  4. How to order Internet History Eraser ?
  5. What is the Application Plug-in ?
  6. What is the Custom Item ? How to add a Custom Item?
  7. How can I uninstall Internet History Eraser ?
  8. What is Boss Key ?
  9. What is Stealth Mode ?
  10. What is Securely Erasing ?
  11. Why the index.dat file still exist after I erase them ?
  12. Why the Mediaplayer  playlist are still there after I choose to erase them ?
  13. How does the Homepage Protection work ?
  14. My homepage locked by website and don't let me to change, what should I  do?
  15. Every time I start my Windows, it opens a browser and visit a  XXX site, I change it and it will  revert back next time system restart, can Internet History Eraser solve this?
  16. Can Internet History Eraser erase the Search history when I click the Search button on Internet Explorer?
  17. I got a "Cant Find MSVBVM50.DLL " error when I start Internet History Eraser, How to avoid this?

If you have any questions that not answered in this FAQ, please feel free to contact us at support@internet-history-eraser.com


1.What does Internet History Eraser do ?

Internet History Eraser is designed to protect you by cleaning up all the unwanted history data on your computer. With only one click, Internet History Eraser allows you to erase the cache, cookies, history, typed URLs, autocomplete memory, index.dat of your browser, and Window's temp folder, run history, search history, open/save history, recent documents, etc. 

With Internet History Eraser's  free plugins, you can easily erase the tracks of up to 50 applications, such as playlist of Realplayer, Mediaplayer, QuickTime, recent files of Office, Acrobat, Winzip, etc.

Internet History Eraser can also let you customize what file(s) and registry entry(s) to be erased.  With Internet History Eraser's Securely Erasing feature, you can erase the files completely can not be recovered by others.

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2.What Operating System And Browsers Does Internet History Eraser Support?

The supported Operating System include

  •  Windows 95

  •  Windows 98

  •  Windows NT

  •  Windows ME

  •  Windows 2000

  •  Windows XP

  •  Windows Vista

  • Windows 7

The supported Browsers type include

  • Internet Explorer 

  • Netscape 

  • AOL

  • MSN

  • Opera

  • Mozilla Firefox

  • Apple Safari

  • SeeMonkey

For other browsers, Internet History Eraser can support them using plugins, you can download the plugins from our website.

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3.What does Internet History Eraser do when I click Test Now ?

Test Now offers a safe way to check the items you are going to erase , after you have selected the erasing items, you can firstly click the Test Now to have a test, check the Detail List to see what will be erased. This just tests all the items you selected and do not really erase them.

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4.   How to order Internet History Eraser ? 

click here

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5.   What is the Application Plug-in ?

There are so many applications/programs that keep tracks of recent activities such as playlist of Mediaplayer, Realplayer, recent files of Office, Acrobat, Winzip, and much much more. Others can also see what files you have accessed, what media you have played , what picture you have viewed. 

Internet History Eraser's free Application Plug-ins gives you the flexibility to choose which plug-in to install according to the applications/programs you have installed. This makes Internet History Eraser have the ability to support up to nearly unlimited applications/programs. 

Click here to download plug-ins

We have over 50 plug-ins available Now and we are trying to make more plug-ins every week. If you have any suggestions , please contact us at support@internet-history-eraser.com.

Also, we provide a free Internet History Eraser Plugin Maker to make the plugin yourself, if you are an advanced user and  know much about the program you want to erase. 

If you make a plugin and want to share it with others, please email your plug-in to us
We will list it on our website let others to download.

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6.   What is the Custom Item ? How to add a Custom Item?

Click here to the answer

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7.   How can I uninstall Internet History Eraser ?

There are two ways to uninstall Internet History Eraser.

1) Click Start ->Programs->Internet History Eraser->Uninstall Internet History Eraser 
2) Click Start ->Settings->Control Panel -> Add/Remove Programs->Internet History Eraser

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8.  What is Boss Key ?

Boss Key lets you to hide/show the browser windows immediately by pressing the Hotkey ALT+SPACE. It's very useful when you are surfing some website , and then someone ( your boss or everyone you don't want to see your screen) walks in, you just press the ALT and SPACE keys, the browser windows will all disappear, and when they go, you can press ALT+SPACE again, these screen will show again.

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9. What is Stealth Mode ?

Stealth Mode Lets Internet History Eraser to operate in an invisible mode, this will not show an icon on the system tray . In Stealth Mode, it can run Auto-erasing in the background quietly. You can press the Hotkeys ALT+A to show/hide Internet History Eraser.

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10. What is Securely Erasing ?

When you delete a file in Windows, usually , Windows place a Deleted Flag on this file, and not really remove it, others can use some tools to recover filename and the content of the file.

Securely Erasing uses a more secure way to erase a file. Firstly, Internet History Eraser overwrites the file a set number of times with random data, and then rename the file to a meaningless filename(e.g. 0001.dat), and finally , Internet History Eraser deletes the file. So, others can not recover the data of the file even the filename.

Note: The more times you set to overwrite the file, the more time it will take to erase the tracks. Usually, the default 3 times is enough.

Internet History Eraser implements the Department of Defense clearing and sanitizing standard DOD 5220.22-M, gives you confidence that once deleted with Internet History Eraser, your file data is gone forever and can not be recovered. 

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11. Why the index.dat file still exist after I erase them ?

Index.dat stores information about what web sites you have visited and what cookies have been saved, the index.dat files are always locked by system when Windows is running and can not be deleted. Internet History Eraser overwrites these index.dat files with random data, others can see nothing useful form these files after erasing these files, so don't worry about it.

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12. Why the Mediaplayer  playlist are still there after I choose to erase them ?

This maybe you keep Mediaplayer running when you erasing it, because Mediaplayer will save the playlist again when it shutdowns.

Important Note: It is strongly recommended that you shutdown all the programs that you want to erase, because some tracks can not be erased when these program are running .

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13. What is Homepage Protection?

Some website may modify your IE homepage setting to their URL, and you can not change it back. Internet History Eraser features a Homepage Protection engine to keep monitoring the change of your homepage when you surfing, if your homepage is changed, it will ask you to confirm. 

It can also modify the homepage and window title of Internet Explorer.

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14. My homepage locked by website and don't let me to change, what should I  do?

1) Click the Options on main screen of Internet History Eraser
2) Click Homepage tab
3) Change your home page
4) Click Apply button

After do that, your home page has been changed to what you set , and you can also change it using Internet Option again.

15. Every time I starts my Windows, it opens a browser and visit a  XXX site automatically, I change it and it will  revert back next time system restart, can Internet History Eraser solve this?

Yes, Internet History Eraser can solve this problem.

1) Click the Options on main screen of Internet History Eraser
2) Click Homepage tab
3) Change your home page
4) Click Apply button

Using this will solve most of these problems, if you have this kind of problem which can not be solved by Internet History Eraser, please tell us at support@internet-history-eraser.com,  we will try to solve it soon.

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16. Can Internet History Eraser erase the Search history when I click the Search button on Internet Explorer?

 Yes, you can do that by checking the Autocomplete Memory item on Settings screen.

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17.I got a "Cant Find MSVBVM50.DLL " error when I start Internet History Eraser, How to avoid this?

This error happens with Win95 users, because Win 95 don't have a MSVBVM50.DLL.

You can download it from http://www.internet-history-eraser.com/vb5rtsp3.exe
After downloading , click on this file to install it and then you can run Internet History Eraser.

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